ISO Management System Policy

Big Blue Analytics is a cloud computing company that offers a software platform in a SaaS model to support intelligent real-time decisions during operational disruptions. We are committed to improving the efficiency of airline operations using Artificial Intelligence. We are building our own technological platform to solve some of the most challenging problems airlines face today. Our SaaS solution aims to become the industry standard for helping airlines manage their resources to improve their on-time performance. Our mission is to help millions of passengers around the world reach their destinations on time.

1. Compliance with legislation in the development of our activities, as well as other requirements subscribed with customers or other interested parties.
2. Selection of personnel, suppliers, and subcontractors according to the criteria established in the management system, legal requirements, and each client's specifications.
3. Commitment to customer satisfaction.
4. Maintenance of necessary communication channels with customers to detect their current and future needs, in order to ensure their satisfaction with respect to the fulfillment of their requirements and expectations.
5. Compliance with requirements and continuous improvement of the Management System, through the implementation of measurement and monitoring systems for the services provided to our customers as well as the system's objectives.
6. Periodic detection and evaluation of risks and opportunities, especially those related to interested parties.
7. Training and awareness of all those involved in our process, in order to improve it and promote participatory management in the Management System.
8. Commitment to information for interested parties.
9. Management's commitment to provide the necessary resources to achieve the objectives of the Management System, its effectiveness, its efficiency, and continuous improvement.